❓ Frequently Asked Questions (FAQ) – PALMA ACTIVE

1. What is PALMA ACTIVE?

PALMA ACTIVE is a premium activewear brand offering stylish, comfortable, and high-performance apparel designed for fitness, casual wear, and everyday movement.

---

2. How do I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to checkout. We accept secure online payments, and your order will be confirmed via email.

---

3. Do you ship worldwide?

Yes! PALMA ACTIVE ships worldwide. Shipping times and costs vary by location, and full details are provided at checkout.

---

4. How long does delivery take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location:

• Local orders: 3–7 business days

• International orders: 7–15 business days

---

5. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your package in real-time.

---

6. What is your return and exchange policy?

We want you to love your purchase. If you’re not satisfied, you can return or exchange items within 14 days of delivery, provided they are unworn, unwashed, and in original condition.

---

7. What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, PayPal, and secure online banking options.

---

8. How do I choose the right size?

Each product page includes a detailed size chart to help you select the best fit. If you’re between sizes, we recommend going one size up for comfort.

---

9. Are the products true to size?

Yes, most items are true to size. Please check the size chart on each product page for accurate measurements.

---

10. How can I contact customer support?

You can reach our team anytime via the Contact Us page or by emailing us at support@palmaactive.com. We aim to respond within 24 hours.